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A garage door that has slipped out of its tracks is heavy, crooked and still hanging from loaded springs, which makes it the one garage problem not to wrestle with. Pull the opener's plug, keep people clear, and phone us. It's braced first, then rehung and balanced. The estimate is free.
Townhome rows are built close, and the drive into each garage is often a sharp turn off a narrow lane. Swing a little wide and the mirror or bumper brushes the bottom of the door; do it on a door that's still rising and the bottom section is shoved sideways. The rollers on that section leave the channel and the door wedges itself at an angle. Many doors that end up off their tracks gave warning first, and a garage door tune-up is the visit that catches it.
A clipped door almost always has a second injury: a hinge cracked or a section kinked where it was hit. Putting the rollers back without dealing with that just means the door jumps again the next time it runs.
Unplug the opener so it stops pulling on the door; if the plug is out of reach, turn off the breaker. Don't use the emergency release while the door is crooked, and don't let anyone duck under it.
If you can't get the garage closed tonight, say that first when you call. An open garage is secured before anything else, then repaired properly in daylight.
Humidity is hard on wood, and the jambs that the vertical tracks are screwed to take the worst of it, especially at the bottom where rain splashes in. Once the wood softens, the screws holding the track brackets loosen, the track leans out a fraction, and the rollers find the gap. Older intown garages are the usual place for it, but it happens on newer houses where the trim was never sealed.
Screwing the old brackets back into soft wood holds for a week or two. The lasting repair is new wood where the jamb has rotted, then the track fastened into it and into the framing behind.
Rushed rehangs are how doors fall, so it goes in this order.
Many two-story houses from the nineties have tall garage ceilings, and their doors ride on long horizontal tracks hung from the ceiling framing. Over the years the rear hangers loosen, the far end of each track sinks, and the door has to climb uphill as it opens. Rollers ride the edge of the channel, and eventually one rides out.
Re-hanging the rear of the tracks from solid framing, with a brace across them to keep them parallel, puts the door back on a level path. It's listed as its own line on the estimate.
On sticky summer afternoons a lot of people leave the door a foot or two up to let the heat out. When one of the region's afternoon storms rolls through, a gust can catch the door in that position and twist it sideways out of the tracks. If the door has to stay partly open for air, a vent or a fan does the job without putting the door at risk.
Once the door is back, a few small things keep it there. Sealed rollers that keep turning in the humidity, jambs sealed so rain doesn't soak them again, tracks fastened into sound wood and braced where they're long, and nothing stored leaning against the tracks. The technician points out anything in the garage that's likely to knock the door out of line again, like a shelf too close to a track.
Townhome rows in Smyrna and Sandy Springs, two-story homes in Roswell, Alpharetta and Marietta, and intown garages around Decatur. Dunwoody, Johns Creek, Kennesaw and Duluth are covered on the same schedule.
You get a time window built around the traffic you'll actually have that day.
The rehang. The door back in plumb, well-fastened tracks.
Jamb or hanger work. New wood or new hangers where the old ones gave out.
Rollers. Sealed-bearing replacements when the old set is worn.
Section damage. A kinked panel or cracked hinge, named separately.
Pull the opener's plug and don't try to straighten it. The section and hinges are checked with the rehang, because a clipped door usually has a second injury.
The wood behind them has softened with moisture. New wood and proper fasteners fix it for good.
Often the rear hangers have worked loose from the ceiling framing and the tracks sag. They're refastened and braced.
Please don't: it's heavy, it's crooked, and the springs above it still hold their full load. Let the technician brace it.
Most doors are rehung on the first visit. A kinked section or track can mean a second trip for the part, and the door is left secure in between.
Yes, storefront, storage and warehouse doors too.
Yes. You see it written before anything happens.
Ring or send the form with your neighborhood, and say if the garage is standing open. The technician calls on the way.
Free estimate throughout the metro.
Explain what the door is doing and we'll say, honestly, whether today is necessary. Free estimate wherever you are.
Rather say it out loud? Call (770) 629-9647.
Tell us what's happening. Free estimate, nothing owed.