Takes 30 seconds. We call you back to set a time.
Every photo here is from our own work, with our logo on it.
The emergencies we see most across the metro are a lift cable that rusted through and dropped one side of the door, two cars trapped behind a townhome's broken spring, and a door stuck up with an afternoon storm building. Tell us which, and where. Making the door safe comes first, and the estimate is free.
Humidity rusts the lift cables where they meet the bottom brackets, and one day a cable lets go. That side of the door drops, the door hangs crooked in the opening, and a roller or two may pop out of the track. Don't run the opener and don't try to level the door by hand; the other cable is now carrying a load it was never meant to carry alone. Shop, warehouse and storage doors get the same urgency; see commercial garage door repair.
The door is supported, both cables and both bottom brackets are replaced, the rollers go back into the track, and then the door is squared up in the opening and balanced before its first run.
In a townhome with a tandem bay, a broken spring can trap both cars at once. There's no side door for the second car and no room to squeeze past. Say so when you call; trapped cars move up the schedule, and springs for most townhome doors travel on the truck.
While you wait, leave the emergency release alone. A townhome door without its spring is still heavy, and in a narrow garage a door that falls has nowhere to go but onto whatever is under it.
Summer storms build fast, and a door that won't come down with one on the way leaves the garage open to rain and wind and the house open to anyone. Move valuables out of sight, lock the inner garage door, and call. A house that can't be shut is at the front of the line.
The usual culprits are a sensor knocked out of line, a cable or spring that failed, or an opener that lost its settings in a surge. Most are brought down on the visit; if a part needs ordering, the opening is still secured before the truck leaves.
Across a metro this size, timing is part of the plan.
Storms also drop branches and debris into the door's path. A limb across the track, or one resting against the door, can bend track or crease a section. Clear the area only if it's safe and nothing is holding weight; otherwise leave it and call.
Track that's bent gets straightened or swapped before we leave. Creased sections are written up separately, since they can usually wait until the emergency is over.
Shops, small warehouses and self-storage buildings across the metro call about rolling and sectional doors that won't come down at closing time. The building is shut up before anything else, then the door is repaired on the spot or the part ordered while the opening stays locked. Commercial operators, safety edges and photo eyes are all in scope.
In a humid climate the lift cables corrode from the bottom up, where they sit in the damp at the bracket. Individual strands break one at a time, and the cable looks fuzzy long before it lets go. Replacing both cables when the first strands give way is a short, planned visit; waiting turns it into the night-time call described above.
Sandy Springs, Marietta, Roswell, Alpharetta, Decatur and Smyrna, out to Dunwoody, Johns Creek, Duluth, Lawrenceville, Kennesaw, Douglasville and the Gwinnett towns: Sugar Hill, Peachtree Corners, Lilburn and Snellville.
Tell us the town and cross street.
Weight comes off first. A crooked door is supported before anything else.
Cables in pairs. One snapped means both are replaced.
No house left open. Secured before we leave.
Free estimate at any hour. On paper before work.
Keep kids and pets out of the garage, leave the opener unplugged if the door is crooked or holding weight, and move the cars only if the door is fully up and not moving. If the door is stuck up and the house door is locked, you've done everything that matters; the rest is ours to handle when we arrive. Keep your phone nearby so the technician can reach you from the road.
A cable probably let go. Leave the opener off; we support the door and swap both cables.
Yes. They've aged together, and a new cable beside an old one pulls the door unevenly.
Yes. Weekends run like weekdays: a two-hour window and a written estimate.
Tell us that first. Trapped cars go to the front, and the springs are on the truck.
Bolt the house door and call; open garages are handled first.
We plan the window around it and ring you if it moves.
Yes, storefront and warehouse doors, and we shut the building first.
It is, and you'll see it written out before anything is touched.
Call or use the form with your town, the closest cross street and a few words on what the door is doing. The two-hour window you get already allows for traffic, and the technician calls once on the way.
Free estimates across the metro.
Explain what the door is doing and we'll say, honestly, whether today is necessary. Free estimate wherever you are.
Rather say it out loud? Call (770) 629-9647.
Tell us what's happening. Free estimate, nothing owed.